Website Pages

404 Page - What is it?

A 'Page Does Not Exist (404 Error Message) is a message a web site viewer will receive when they attempt to access a web site page within the site that no longer exists. Either the server could not find what was requested, the page was removed, or it was configured not to fulfill the request and not reveal why. When this occurs a 404 Not Found Error message is delivered to the viewer. However, the most common cause is a broken link (link to a page that no longer exists).

The 'Page Does Not Exist Message' web page provides the ability to customize the message while keeping the look of the site instead of the browser's default 404 Not Found page. Customizing this page keeps viewers on the site.

Page Does Not Exist Message (404)

  • Select the Pages tab in the quick panel.
  • Right click on the page labeled 404 under the Hidden folder.


  • Select Edit in New Tab.
  • The 404 (Page Does Not Exist) web page is open to edit and to add the customized content. Here are a few suggestions:
    • Be short, friendly and precise
    • Have focus
    • Font size bigger than normal
    • An apology is okay
    • Suggest the possible causes of the error (page moved, removed page)
    • Suggest how to proceed
    • A link to the home page
    • A short message is always enough

Here are a few sample messages (please review with the legal team before using):

Example one: You've requested a page, either by typing the URL directly into the address bar or by clicking on an out-of-date link/bookmark that is not available. Please visit the other areas of our web site.

Example Two: This page cannot be found. The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Example Three: Our apologies, the page you requested cannot be displayed.